Privacy Policy
Welcome to reelacc. Your privacy is vital to us. We know that users care about the use and sharing of personal information. We strive to protect your information and attach great importance to your privacy. By using our services, you agree to this privacy policy. Please read carefully.
This privacy policy is designed to help you understand what information we collect, why, and how you view, update, manage, export, and delete your information. Our collection and processing of your data will adhere to the principle of integrity and follow the following principles:
Clear purpose: data processing is to inform the data subject of the legal, specific and clear purpose, and subsequent processing shall not be contrary to these purposes;
Applicability: according to the background of the processing, the processing activities should be consistent with the purpose of informing the data subject;
Necessity: limit the processing to the minimum necessary to achieve the purpose, and cover the data related to the purpose of data processing, which is proportional and not excessive;
Free access: ensure that data subjects can easily and freely access the form and duration of processing, as well as the integrity of their personal data;
Data quality: ensure that the data of the data subject is accurate, clear, relevant and timely updated according to the demand and for the purpose of processing;
Transparency: provide clear, accurate and easily accessible information about processing activities and corresponding processing subjects to data subjects on the premise of complying with commercial and industrial secrets;
Security: adopt technical and management measures that can protect personal data from unauthorized access, accidental or illegal destruction, loss, change and dissemination;
Preventive measures: take measures to prevent damage caused by personal data processing;
Non discriminatory: it shall not be handled for illegal or abusive discriminatory purposes;
Accountability: the processing entity needs to show that it has taken effective measures and can prove compliance with personal data protection rules, including the effectiveness of these measures.
This privacy policy applies to services provided by reelacc.
Last updated: February 2025
1. What information does reelacc collect?
The information we collect can generally be divided into two categories: 1) data related to users' use of our services; 2) Summary data of user participation content. We collect information to provide you with better services, from basic information such as what language you speak to more complex information such as which advertisements or reelacc services you think are most useful. The information we collect and how we use it depends on how you use our services and your privacy control settings.
You understand and agree that we may provide and share this information to partners so that they can also provide you with the best experience, but we will never disclose information to partners in a way that can identify your personal identity.
When you are not logged in with a valid account, we will use the unique identifier associated with the application or device you are using to collect information.
1.1 to ensure clarity, whenever you interact with our website or application, we will automatically receive information from your device and record it in the server log, including your IP address, cookie information and the page you requested. Cookies are identifiers that we transmit to your computer or mobile device, enabling us to identify your computer or device and inform us of the access method, time and number of visitors to the service. You can change the preferences of your computer or device to block or restrict the acceptance of cookies, but this may prevent you from using some of our features.
1.2 whenever you interact with reelacc, we may receive and record information in the server log. The information we collected includes:
Service usage data. For example, this may include your age and gender, the language you use, the browsing and interaction of advertisements, the version of software you are using, the frequency of starting the software, and the functions you use.
Quality of service data. For example, this may include your interactions with our services, such as your operations, history, search activities (content and source location), file import (size and duration), loading status (website URL, playback mode, application mode, floating player settings and error reports), media playback activities (content, file source, content URL, source location, error reports), other interactions between your device and our services, and system activities.
Location information. When you use our services, we may collect information about your location. Your location can be determined by GPS, IP address, device sensor data, and information about things near the device (such as Wi Fi access points, base stations, and Bluetooth devices).
Some features to be noted:
If you crash when using our software, the crash report sent to our server may contain some information about the operating system you are using.
If you provide us with your name and email address, we will use this information to contact you about our services and products. You can unsubscribe from our website at any time or contact us through one of the methods listed at the end of this policy to choose not to receive such communications.
1.3 the company will not intentionally collect or solicit the personal information of children under the applicable age in the country without the explicit and prominent consent of at least one of the children's parents or legal representatives, nor will it deliberately allow such persons to register. If you are a child as defined by any applicable law, please do not attempt to register the website/software/app or send us any information about yourself, including your name, address, telephone number or email address, without the permission of your parents or legal representative. Without the necessary permission of parents or legal representatives, children shall not provide any personal information to the company or on the website/software/application. Considering the existing technology, we will use commercially reasonable efforts to verify that the above consent is given by the children's representative. When we learn that we have collected the child's personal information without verifying the parents' consent, we will delete the information as soon as possible. Children's personal data can be collected without the above consent in the following cases: collection is for contacting parents or legal representatives, use only once and do not store, or for the protection of children, and in any case, data cannot be transferred to third parties without the consent specified herein. If you think we may have any information from or about children, please contact us.
1.4 the data we collected is sent to the company server in the United States in the form of summary and added to our system for analysis. Without your express consent or the preconditions required by applicable laws, our services will not collect the following information:
Your phone number
Any SMS content you send or receive
Your music, photos, videos or any content downloaded through our services
You are involved in sensitive personal data such as race or national origin, religious beliefs, political opinions, membership of trade unions or religious, philosophical or political organizations, health or sexual life data, genetic or biometric data related to natural persons
1.5 we usually retain information within the time required and allowed, or within the time we think useful. Even if the personal data processing is terminated, to the extent permitted by applicable laws, we may continue to use and disclose your personal information in accordance with this Privacy Policy (as amended from time to time), in order to achieve the following purposes: a) comply with the legal or regulatory obligations of the controller; b) Transfer to a third party; Or C) exclusive use by the controller, and access by third parties is prohibited, provided that the data has been anonymized.
We do not claim to have listed all possible disclosures. This privacy policy is designed to help you understand our general practices. This policy does not promise that your information will never be disclosed except for the above circumstances. For example, a third party may illegally intercept or access the information transmitted to or contained in the website, the technology may fail or fail to operate as expected, or even without permission, someone may access, abuse or misuse the information. Although we use commercially reasonable practices to protect your privacy, this does not mean that you should not expect your information or communications to be private or protected at all times.
2. why does reelacc collect information?
We collect information from all services to provide you with better services.
2.1 provide, maintain, improve and develop our services.
We use your information to provide services and ensure that our services run stably, quickly and better. We also use information collected from existing services to help us develop new services that better meet user needs.
2.2 provide personalized services/advertising.
We may use the collected information to customize the service for you. We will not display personalized advertisements to you based on sensitive categories (such as race or ethnic origin, religious belief, political opinion, membership of trade unions or religions, philosophical or political organizations, health or sexual life data, genetic or biometric data related to natural persons). In addition, we will not share or use information that identifies you personally. You can control personalized advertising in the advertising settings section of the device.
2.3 measuring performance.
We use data for analysis and measurement to understand how our services are used, which will help us understand the advantages and disadvantages of specific functions and the effect of advertisers' advertising activities.
2.4 interact with you.
We may use the collected information to contact you, which enables us to ensure that the services provided are secure and uninterrupted, for example, when there are any abnormal behaviors or important events you need to know. If necessary, it also enables us to respond to your request as soon as possible.
2.5 maintain public policies.
We use information to help improve the security and reliability of services. This may include: a) complying with the legal or regulatory obligations of the controller; b) In order to implement the public policies stipulated by laws and regulations, or based on contracts, agreements or similar instruments, the public administration department processes, shares and uses the data under the premise of complying with the provisions of any applicable data protection law; c) At the request of the data subject, when necessary in the execution of the contract to which the data subject is a party or in the preliminary procedures related to the contract; d) The normal exercise of rights in judicial, administrative or arbitral proceedings; e) Protect the life or personal safety of data subjects or third parties; f) Protect health in procedures conducted by health professionals or health institutions; g) Realize the legitimate interests of the controller or third party when necessary, except that the basic rights and freedoms of the data subject requiring the protection of personal data have priority; h) Protect credit, including the situation stipulated by relevant legislation.
2.6 when personal data processing is a prerequisite for providing our services or exercising our rights, you can exercise the rights listed in this privacy policy. We use different technologies to process your information for these purposes, such as automated systems, which analyze your content and provide you with customized results, personalized advertising or other functions. We analyze your content to help us detect misuse such as spam, malware, and illegal content. We also use algorithms to identify patterns in the data.
3. your right to personal information
All natural persons have the ownership of their personal data, and their basic rights of freedom, privacy and intimacy are guaranteed.
To the extent permitted by applicable laws, you have the right to make a clear request to the processing subject (i.e. the company) through you or your legally designated representative at any time to obtain the following contents related to your information being processed by the company:
Confirm the existence of processing behavior. You can confirm the data processing at any time by checking the company's terms and policies, sending us an email or any other way we provide.
Access data. You can view and manage your basic personal data and data related to your application.
Correct incomplete, inaccurate, or outdated data. If you find any information about you incomplete, inaccurate or outdated, you can contact us at any time about these problems, and we will correct the information according to the content reasonably provided by you.
Anonymize, block or delete unnecessary or excessive data, or data that does not comply with applicable laws and regulations. You may at any time explicitly request us by email to anonymize, block or delete certain information that you think is unnecessary or excessive in data processing and does not comply with applicable laws.
Transfer data to other service or product providers. By explicitly requesting and complying with trade and industrial confidentiality regulations, you can export a copy of the content in your account for backup or use in services other than reelacc by sending us an email according to the regulations of the control authority. This does not include data that has been anonymized by the controller.
Delete personal data processed with the consent of the data subject. You can choose to delete your personal information by sending a request to us via email, unless the use and/or disclosure of information is for the following purposes: a) comply with the legal or regulatory obligations of the controller; b) Transfer to a third party; Or C) exclusive use by the controller, and access by third parties is prohibited, provided that the data has been anonymized.
Understand the information of public and private entities with which the controller shares data. In the process of collecting and processing your information, we may share or disclose your personal data with third parties. The processor shall handle according to the instructions provided by the controller, and the controller shall verify whether its own instructions and the rules governing the subject are complied with. You have the right to learn about the public or private entities with which we share data by sending us email.
Understand the possibility and consequences of refusing consent. You can choose to give or refuse permission to process your information. As stated in this privacy policy, we collect and process certain information for specific purposes. Refusal to agree will result in the inability to achieve these purposes, such as providing you with certain services or improving our products. If you have any questions about the possibility and consequences of your refusal of consent, please feel free to contact us.
Withdrawal of consent. To the extent permitted by applicable laws, you may withdraw your consent to your information processing at any time by making it clear and through convenient and free procedures. We offer a variety of revocation methods, such as via email or privacy settings in applications or devices.
4. share your information
When you obviously make your information public, your consent is deemed to be made through your actions to the extent permitted by applicable laws, and we no longer need your further consent.
We will share your information with companies, organizations, individuals or other third parties other than reelacc only with your consent. We reserve the right to provide information to our affiliates and other trusted partners to process for us in accordance with our instructions and in compliance with this Privacy Policy and any other applicable laws. If we have the above needs to maintain public policies, we will also share your data outside snapmusic.
In order to provide you with better personalized services, you understand and agree that we may share necessary information with some third parties through SDK or other insertion tools, including but not limited to Google AdMob, Facebook and vungle.
5. international transmission of information
Your information may be processed on servers outside your country of residence. Although data protection laws vary from country to country, we will try our best to comply with all applicable laws. No matter where your information is processed, we will apply the same protective measures described in this policy and comply with all applicable laws.
6. safety measures
Reelacc has built-in reliable security features to continuously protect your information. We constantly detect and automatically prevent security threats from reaching you.
We strive to protect your information from unauthorized access, alteration, disclosure or destruction, including:
We use encryption technology to protect your data privacy during transmission;
We review information collection, storage and processing practices, including physical security measures, to prevent unauthorized access to our systems;
We restrict access to personal information to employees, contractors and agents who need to process such information. Any person who has access rights shall strictly abide by the confidentiality obligations of the contract. If he fails to perform these obligations, he may be subject to disciplinary action or dismissed;
We strive to ensure that our services protect information from accidental or malicious deletion. As a result, there may be a delay between when you delete some content and when the copy is removed from our active and backup systems.
7. changes to this policy
We will regularly review this Privacy Policy and update it if necessary to ensure that we process your information in a manner consistent with this policy and applicable laws. Without your express consent, we will not reduce your rights under this privacy policy. The date of the latest release will always be clearly identified. If the change is significant, we will provide more significant notification, including notification of privacy policy changes via email for some services.
8. contact us
Please email to lowehookc16@gmail.com Contact us.